Council and health bosses apologise for continued failure to meet the needs of SEND children in Kent

County Hall Sessions House, Maidstone image

The Leader of Kent County Council (KCC) and the Chief Nurse of the NHS in Kent and Medway have issued a heartfelt apology after a critical report into how the local area – KCC, NHS Kent and Medway and local schools and other settings – provide support for children with special educational needs and disabilities (SEND) in the county.

Following an inspection by the Office for Standards in Education (Ofsted) and the Care Quality Commission (CQC) in 2019 nine areas of weakness were identified.

A written statement was submitted by KCC and NHS Kent and Medway as the accountable authorities which promised swift actions and that a new strategy would be implemented to improve support for children and young people with SEND and regain the trust of parents, carers and families.

However, a follow up visit by Ofsted and CQC in September 2022 found that the local area has ‘not made sufficient progress’ in addressing the weaknesses previously identified.

Between 27 and 29 September inspectors spoke with children and young people with SEND, parents and carers, representatives from the parent/carer forum Parents and Carers Together (PACT), school leaders representing educational provision across the area and local authority and NHS staff.

They examined a range of information about the performance of the area in addressing the nine significant weaknesses identified during the initial 2019 inspection, including the area’s repositioning statement and self-evaluation.

The report found that the local area had not made sufficient progress in addressing the areas first identified in the 2019 report.

Kent County Council member Roger Gough

The report from Ofsted, received today, makes uncomfortable and hugely disappointing reading.

Roger Gough Leader of Kent County Council

Leader of Kent County Council, Roger Gough said:

"The report from Ofsted, received today, makes uncomfortable and hugely disappointing reading."

"We accept the findings and offer our heartfelt apologies to all the children and parents who we have let down and we are very sorry for the impact this has had on them. Since the last inspection three years ago, we have not made enough progress to the improvements that those who rely upon us deserve."

“We will look to the approaches that we have taken in Children’s Services, which led to that service being rated as Outstanding by Ofsted earlier this year. We now need to apply those strengths to our SEND provision, with children’s needs and rights at the centre of everything we do as we move forward. While there are a range of encouraging comments in the report about certain aspects of the service, it would not be right to dwell on them now, but they are nevertheless aspects that we can build on in the future."

KCC and NHS Kent and Medway are immediately implementing an Accelerated Progress Plan, focussing on key areas to rapidly address the significant problems identified by the inspectors.

New leadership

A new Corporate Director for our Children, Young People and Education service. Sarah Hammond is now in post and has an excellent record as Director of our Integrated Children’s Services, which this year have been judged by Ofsted as ‘outstanding’. We also have strong and collaborative leadership being undertaken within Kent’s schools, led by Christine McInnes, KCC’s Director of Education.

Renewed commitment to focus on the child

KCC had already recognised deficiencies in some of its processes and instigated a redesign to the way the service operates so that children, young people and their families are more involved in the decisions made about their support, and that they receive more timely interventions. We need to refocus our approach on children and specifically on the rights of the child, ensuring that they are provided with the education they need in a setting that is appropriate for each individual, preferably in their home community.

Improved parent experience

KCC will strive to provide a better experience for parents when they contact us, with the creation of a central new SEND enquiries hub next year. A single phone number and email address will provide a streamlined contact process, allowing the team to answer questions and provide updates for parents and for schools and settings more efficiently. Our current recruitment drive in SEND will see more permanent and experienced staff joining the team. A focus on experience of SEND either as a parent/carer or as a young person is key. KCC is also working on ways to provide more proactive communication both to parents who are requesting or have an assessment for an education, health and care plan (EHCP), and to those transferring to the next stage in their education. Jointly, KCC and NHS Kent and Medway will continue to work closely with Kent PACT, while also reaching out to other family forums to make sure we listen to as many parents and carers across Kent as possible.

Strengthening SEND provision in mainstream schools

Every child has the right to be educated in their local community and be welcomed in mainstream settings where this is in their best interests, and we are building on the work already underway to support schools and settings to improve and build on their inclusive practice. This includes providing access to further training and development and supporting settings with techniques and resources they can use in class to be able to better support children and young people with SEND.

Dame Eileen Sills, the recently appointed Chief Nurse of the NHS Kent and Medway Integrated Care Board said:

"We are truly sorry that the NHS continues to fail too many children and young people with special educational needs and disabilities in Kent. We can also understand the frustration and anger felt by parents, carers and families in Kent revealed by this report. Many of the stories are heart-breaking. It should not be so hard to get the help needed especially as we know the Covid pandemic has already put additional pressures on people’s mental health."

“Our staff have worked hard to make improvements and they are disappointed and frustrated that this hasn’t made it better for children and families. As a new organisation we promise we will listen to the voices of parents, carers and families and then take action, with our partners in Kent County Council and the voluntary and community sector, to make the necessary improvements so children with special educational needs and disabilities get the support from the NHS they need to thrive."

Roger Gough continued:

"I want to reassure children, young people and their parents, carers and families that our collective focus is on the challenge to make things right. I fully support the changes that Sarah Hammond has already begun to implement, to ensure the right provision in the right place at the right time for our children and young people and improve the experience of the service for their families."