The letter highlights the importance of ensuring that inspection ratings are accurate, timely and fair so that families and communities have confidence in local services. It also points to the challenges faced by Kent’s care providers when inspection cycles or data systems do not keep pace with the sector’s rapid changes.
Diane Morton said: “Providers in Kent are doing an extraordinary job in extremely challenging circumstances. Families, staff, and communities all rely on clear and up-to-date information about the quality of care. It is vital that the inspection system is transparent, reliable, and trusted by everyone.
We welcome Dr Penny Dash’s recent review of the Care Quality Commission and believe its recommendations, including ensuring specialist expertise among inspectors, a timely and consistent inspection regime, and an effective information system are essential to restoring confidence in the process.”
“Our priority is to ensure that Kent residents have safe, high-quality care.”
Diane added: “Our priority is to ensure that Kent residents have safe, high-quality care. We want to work with government, the CQC, and providers to find constructive solutions. Inaccurate or outdated information can make it harder for providers to plan for the future, attract investment, and recruit staff, so addressing these issues quickly will benefit the whole community.”
The letter calls for a meeting between the Secretary of State, Kent County Council, the CQC and representatives of Kent’s care sector, to jointly discuss the challenges and co-design practical solutions.
Diane Morton concluded: “Kent’s care providers are resilient, but they need clarity and confidence from the regulatory system. By working together, we can ensure that families receive accurate information, providers are supported fairly, and our care system is strengthened for the future.”
